Our policy on digital product returns, technical support, and purchase guarantees.
Because PaperByMe offers digital files (such as PDF, SVG, and PNG templates) that are downloaded instantly after purchase, we generally do not offer returns or refunds once a file has been downloaded. This is standard practice for irrevocable digital goods.
We want you to be fully satisfied with your experience. If you encounter any technical issues with a file (e.g., corruption, formatting errors, or inability to download), please contact us within 14 days of your purchase. We will gladly assist you in resolving the issue or provide a replacement file.
If we are unable to resolve a technical issue, or under exceptional circumstances, we may issue a refund at our sole discretion. Refund requests are processed via our Merchant of Record (MoR) and may take several business days to appear on your original payment method.
To request assistance or a refund, please email us at hello@paperbyme.com with your order details.